Refund Policy

Last updated 23 August 2026  /  Los Angeles, California

Why it works this way

An audio plugin is a strange thing to buy sight unseen. You cannot really know whether it fits the way you work until you have had it open in your own session, on your own material, for a few days. We would rather you find that out properly than feel stuck with something you do not reach for.

So the policy has no conditions attached. There is no restocking fee, no processing fee, no “subject to review”, and no requirement that the software be faulty. If you want your money back within 14 days, you get your money back.

How to request a refund

1. Email support@ridgesound.com from the address you used to buy, or use whatever address you have. Just tell us which order it was.
2. Include your order reference from the Paddle receipt if you still have it. It makes things faster, but we can find your order without it.
3. That is the whole process. You do not need to fill in a form or give a reason.

You can also request the refund directly from Paddle, our merchant of record, at paddle.net using the order reference on your receipt. Either route works and both reach the same place.

How long it takes

We aim to approve refund requests within one business day. Once approved, Paddle returns the money to your original payment method. How quickly it appears depends on your bank or card issuer. Usually three to five business days. Occasionally up to ten for some international cards.

What happens to your license

When a purchase is refunded, the license issued for it is no longer valid and you should stop using the plugin and delete the license file. Our plugins verify licenses offline and do not contact us at runtime, so nothing is remotely disabled on your machine. We are relying on you to do the right thing, and in our experience people do.

After 14 days

The no-questions-asked window is 14 days. After that we are not obliged to refund, but we would still rather hear from you than have you quietly disappointed. If something is broken, if an update breaks your session, or if the plugin will not work on your system, email us. We will try to fix it, and if we cannot, we will talk about a refund on its merits.

Try before you buy

You do not have to gamble at all. Every Ridge Sound installer runs in demo mode until you load a license file: the complete plugin, no time limit, with the audio output muting briefly at intervals. Download it, run it in your own sessions, and buy only if you want to keep it.

Statutory rights

This policy sits on top of your legal rights, it does not replace them. Consumers in the European Union, the United Kingdom and other jurisdictions with mandatory withdrawal or cancellation rights keep those rights in full. Nothing here limits them.

Contact

support@ridgesound.com for refunds, questions about refunds, or anything else. See the Contact page for response times.