Ridge Sound

Contact

Last updated 10 September 2026  /  Los Angeles, California

Ridge Sound is one person in Los Angeles. Email reaches me directly. No ticket system. No support bot.

support@ridgesound.com

I aim to reply within one business day, and usually faster. If you have not heard back in three days, something went wrong. Send it again rather than assuming you are being ignored.

Who you are contacting

What to include

For anything to do with an order, send your order reference from the Paddle receipt. For a technical problem, these three things let me help you on the first reply instead of the third:

Common questions

It says DEMO MODE but I paid

The license file has not been loaded yet. Buying does not unlock the plugin by itself. You download a license file and load it once. Open the plugin, click the gear icon, choose Load License, and select the .foldeqlicense file you downloaded. It unlocks immediately, with no restart.

I lost my license file

Nothing is lost, and you do not need your receipt. Open the License Portal, enter the email address you bought with, and your license file and both download links are emailed straight back to you. You can do this as many times as you like, forever. If nothing arrives within a few minutes, check your spam folder, then email me and I will look it up by hand.

Where does the license file live?

Once loaded, the plugin stores it at:

How many computers can I install on?

As many as you personally own or control. There is no activation limit, no machine binding, and no online check. If you have a studio machine and a laptop, use both. If you replace your computer, just load the same license file on the new one.

Do the plugins phone home?

No. Licenses verify offline using cryptography built into the plugin. Ridge Sound plugins make no network connections at all. They work on a machine that has never been online.

Can I use it on commercial releases?

Yes. Any audio you make is entirely yours, with no royalty and no credit required.

I want a refund

14 days, no questions asked. Email me, or request it through Paddle. See the Refund Policy.

Something about my invoice or a tax receipt

Paddle is the merchant of record and issues all invoices. Contact them at paddle.net with your order reference. They can reissue receipts and handle VAT details faster than I can.

Bug reports and feature requests

Both very welcome. I would much rather know about a problem than have you work around it silently. If you can reproduce a bug reliably, tell me the steps. That is the single most useful thing you can send.